Privacy Policy

Paddlestore Canada respects your personal privacy. We believe ensuring the security of your personal information is an important part of our job, and we strive to protect any personal information you may provide us. If we ask you to provide any personal information, we will tell you the purposes for which we intend to use that information. Your personal information is not lent or sold to anyone for any purpose.

Paddlestore Canada will continue to implement new technologies from time to time. As a result, this policy is subject to change without prior notice. We encourage you to review our privacy policy periodically.

Paddlestore Canada is committed to ensuring that the appropriate security measures are employed in the transfer of sensitive information. However, when using email or wireless communication, we advise customers that complete confidentiality and security are not assured. We are not accountable for any damages suffered when a customer transmits personal information through email or wireless communication or when we transmit information at the request of the customer.

Type of Information Collected

Information You Give Us: We receive and store any information you enter on our website or give us in any other way, such as personal information provided when you place an order. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our site and communicating with you.

Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” and we obtain certain types of information when your web browser accesses our website. This may include, but is not limited to: the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; account password; computer and connection information, browser plug-in types and versions, operating system and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as Top Sellers or Recommendations; cookie number; or products you viewed or searched for.

We may also use browser data such as cookies or similar data on certain parts of our website for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information and methods used to browse away from the page.

Cookies: Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser, to provide features and to store items in your Shopping Cart between visits. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. However, because cookies allow you to take advantage of some of our website’s essential features, we recommend that you leave them turned on.

Facebook: We also work with Facebook and include a tracking cookie for the purposes of analyzing the effectiveness of our ads placed in Facebook. These cookies contain no personal information either from Facebook or from our website. If you wish to opt-out of Facebook tracking you may do so in your Facebook privacy settings If you do not have a Facebook account or did not arrive at our website via a Facebook ad this cookie will not be created during your visit.

Email Communications: To help us make emails more useful and interesting, we often receive a confirmation when you open email from us if your computer supports such capabilities.

Information from Other Sources: We might receive information about you from other sources and add it to our account information. This could include updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase or communication more easily; or credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Identifying the Purposes of Collecting Personal Information
Paddlestore Canada will communicate the purposes for which information is being collected, either orally or in writing. We will not sell, rent, share, or loan our customer list. We collect personal information for the following reasons:

• To provide retail services and process purchases;
• To understand the product and service needs of our customers;
• To develop and manage products and services to meet the needs of our customers;
• To contact our customers directly for products and services that may be of interest;
• To meet regulatory requirements;
• To ensure a high standard of service to our customers;
• To verify a customer’s identity.
• We may share our customers’ personal information with outside shipping companies and credit card processing companies in order to bill and ship orders, but we do not provide any more information than necessary for these purposes.

We may use information on purchases to compile statistics and reports for our own use. However, the information in this format does not include any information that is personally identifiable.

Customer Consent

Paddlestore Canada will obtain customer consent to collect, use or disclose any personal information except where detailed in this code. We will make reasonable efforts to ensure that customers understand how their personal information will be used and disclosed.

A customer’s consent can be express, implied, or given through an authorized representative such as a lawyer or agent. A customer can withdraw consent at any time, with certain exceptions. Only under the following exceptional circumstances will we collect, use or disclose personal information without the customer’s knowledge or consent:

• When such collection, use or disclosure is permitted or required by law;
• When use of information is for acting in an emergency that threatens an individual's life, health, or personal security;
• When certain information is publicly available;
• When we require legal advice from a lawyer;
• When we need to deal with an anticipated breach of law

Fraud Prevention

Paddlestore Canada reserves the right to cooperate with local, national or international law enforcement or other authorities in the investigation of improper or unlawful activities and this may require the disclosure of personal information. If such an investigation requires disclosure of personal information kept in our records, we may be required by law to cooperate. We also reserve the right to report improper or unlawful user activities on our website, which may require the disclosure of personal information relating to those individuals conducting such improper or unlawful activities.

Subject to contractual or legal arrangements, customers may withdraw or refuse consent provided that Paddlestore Canada is given reasonable notice. Refusal or withdrawal of consent may prevent us from providing a product or service to the customer. We will not unreasonably withhold products or services from customers who refuse or withdraw consent, but if information is required by law, we may decline to deal with a customer who will not consent to the use of such information.

Safeguarding Personal Information

Depending on the sensitivity of the information, Paddlestore Canada will employ appropriate security measures to protect personal information. This may include, for example, electronic security measures such as passwords and encryption. We will use appropriate security measures when disposing of member personal information.

Providing Customer Access to Personal Information

Customers have a right to access their personal information held by Paddlestore Canada. Upon request, we will, within a reasonable time period, tell the customer what personal information it has, what it is being used for, and to whom it has been disclosed if applicable and within the time period for which records are available.

Customers will be required to provide personal information to identify themselves to enable us to provide an account of the existence, use and disclosure of personal information.

When reporting to customers to whom their information has been disclosed, Paddlestore Canada will not document information transfers necessary for the daily provision of products and services to customers. For example, transfers to organizations that process debit card purchases, cheque clearing, credit card transactions, and automated banking transactions will not be documented. Upon request, we will provide a list of organizations where personal information may have been sent.

If a request is refused, we will notify the member in writing, documenting the reasons for refusal and resources for redress available to the customer. In certain situations, we may not be able to provide access to any or all personal information about a customer.

In such cases, Paddlestore Canada will explain the reasons it will not provide the requested information and identify resources for recourse available to the customer. The reasons for not providing information may include that it is unreasonably costly to provide, information that would threaten the life or security of another individual, information generated in a formal dispute resolution process, information that contains references to other individuals, information that cannot be disclosed for legal, security, or commercial proprietary reasons and information that is subject to solicitor-client or litigation privilege.